Return & Refund Policy

At VysyaCart, customer satisfaction is a top priority. This Return & Refund Policy explains the conditions under which products can be returned, replaced, or refunded. By placing an order on our website, you agree to the terms outlined below.

Eligibility for Returns  
Products may be eligible for return or replacement if:
• The item received is damaged, defective, or incorrect  
• The product is unused, in original condition, and includes all packaging, accessories, and invoices  
• The return request is submitted within the allowed return window mentioned on the product page or order details

Non-Returnable Items  
Certain products may not be eligible for return, including:
• Items marked as non-returnable or final sale  
• Products damaged due to misuse or improper handling  
• Items missing original packaging or accessories

Return Request Process  
To initiate a return:
• Contact our support team with your order number and product details  
• Provide clear images or videos if the item is damaged or defective  
• Once approved, follow the return instructions provided by our team

Refund Policy  
After we receive and inspect the returned item:
• Approved refunds will be processed to the original payment method within a reasonable processing period  
• Shipping or handling charges may be non-refundable unless the return is due to our error  
• Refund timelines may vary depending on your payment provider

Replacement Policy  
If your product is eligible for replacement, we will arrange a replacement shipment after verifying the issue and receiving the returned item where applicable.

Cancellation Policy  
Orders may be cancelled before shipment. Once the order has been dispatched, cancellation may not be possible and the return process will apply instead.

Shipping Responsibility  
Customers may be responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect item delivered by us.

Policy Updates  
We reserve the right to modify this Return & Refund Policy at any time to reflect operational or regulatory changes. Updated terms will be posted on this page.

Contact Support  
For return requests or policy-related questions, please contact us through the official support channels available on the VysyaCart website.